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Customer Service

Customer Service

Accountability is a word not often used in today’s manufacturing environment, yet it’s taken very seriously at EPIC. We take pride in our ability to responsibly manage our clients’ projects from start-to-finish and beyond.

Experienced technicians provide excellent service after delivery by phone and e-mail assistance for questions ranging from simple maintenance to complex technical issues. We pride ourselves in responding to customer questions with information and solutions in a timely and professional manner.

Upon project completion support will continue by:

  • Phone and email access to your project engineer
  • Access to troubleshooting resources
  • Provided documentation, including:
    • Operation and Maintenance Manuals (O&M)
    • Technical machine documentation
    • Bill of materials
    • Machine assembly drawing package

Frequently Asked Questions (FAQ)

Find answers to frequent questions about EPIC Custom Machines. You can also learn more about our engineers and their years of industry experience.

Contact an EPIC Support technician for more information:

(314) 845-0077

[email protected]

Custom Machines Case StudiesView Custom Machines Case Studies…

Find case studies about different project applications EPIC has completed and specific unit operations within each project.

Custom Machines BlogClick here to view our blog…

Our blog features topics on industry, engineering tips and company updates.

Press ReleasesView our latest press releases…

Stay up-to-date on what is happening at EPIC. You will find press releases on custom machines being delivered to clients, awards won by EPIC and new employees hired.

Get Started

Are you ready to get started with your modular process project? Contact an engineer today (314) 845-0077. At EPIC you will be put in direct contact with a project engineer who will help you get started...

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